— Return & Refund Policy —

At Blooming Dusk, we are committed to providing our customers with luxurious scented candles crafted with care and precision. However, if you are not completely satisfied with your purchase, we offer a 7-day return policy to ensure a smooth and hassle-free experience.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The return request must be initiated within 7 days of receiving the order.
  • The product must be unused, undamaged, and in its original packaging (including any accessories, inserts, or promotional items).
  • If the product arrives broken or damaged, you must notify us within 24 hours of delivery with clear photographic evidence.
  • Returns due to personal preference (e.g., change of mind, scent preference) will not be accepted.

Return Process

If you meet the eligibility criteria, follow these simple steps to process your return:

Step 1: Initiate a Return Request

Email us at support@bloomingdusk.com or contact our support team via +971 999 9999 with your order number, reason for return, and supporting images (if applicable).

Step 2: Await Return Approval

Our team will review your request and confirm the return approval within 2-3 business days.

Step 3: Ship the Product Back

You will be responsible for return shipping costs. We recommend using a reliable and trackable courier service to ensure safe delivery.

Step 4: Inspection & Refund Processing

Once we receive and inspect the returned item, we will process your refund or exchange within 7 business days.

Refund & Exchange Policy

Refund: If your return is approved, the refund will be issued via the original payment method. Refund processing times may vary depending on your bank.
Exchange: If you prefer an exchange for a different product, we will process it based on stock availability.

Important Notes

Blooming Dusk is not responsible for lost or damaged return shipments. Please ensure proper packaging when returning the item.

Shipping fees are non-refundable, and return shipping costs must be covered by the buyer.

Items purchased during sales, promotions, or as part of a bundle offer are not eligible for returns or exchanges unless they arrive damaged.

For any questions or concerns, feel free to reach out to our support team at support@bloomingdusk.com

Thank you for choosing Blooming Dusk—where elegance meets fragrance!